Delivery Policy

Last Updated: 28/12/2024

At RubiconForge, we strive to deliver your made-to-order 3D-printed figurines with care and efficiency. This Delivery Policy outlines our shipping practices, estimated delivery times, and related terms.

1. Processing Times

  • All figurines require up to 2 -7 days before shipment for quality control.
  • Orders are processed in the order they are received.
  • Delays may occur during high-demand periods or due to unforeseen circumstances, such as equipment maintenance.

2. Shipping Methods and Carriers

We ship worldwide using trusted carriers, including:

  • InPOST, UPS and Poste Italiane
  • The carrier used for your order depends on your location and the shipping option selected at checkout.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address, order weight, and selected shipping method.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

4. Estimated Delivery Times

Delivery times depend on the destination and shipping method chosen:

  • Italy: 2-5 business days after dispatch.
  • Europe: 4 -10 business days after dispatch.
  • Rest of the World: 10-21 business days after dispatch.

Please note: Delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors beyond our control.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package’s status.

6. Failed Deliveries and Address Errors

  • Customers are responsible for providing accurate shipping information.
  • It is MANDATORY to provide Phone number and email, since shippind companies demand them in our shipment plugin.
  • If a package is returned due to an incorrect address or failure to collect the parcel, the customer will be responsible for additional shipping fees to resend the item.

7. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, contact us at rubiconforgeshop@gmail.com within 14 days of the expected delivery date.
  • For damaged shipments, provide photos of the damage and packaging for investigation.
  • We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.

8. Restrictions

  • We cannot ship to P.O. boxes in certain countries due to carrier restrictions.
  • Delivery availability may vary for remote areas or regions affected by local regulations.

9. Contact Us

For questions or concerns about your delivery, please contact our support team:

  • Contact Form
  • Email: rubiconforgeshop@gmail.com
  • Phone: +39 3899882762 (WhatsApp only)