Returns & Refunds Policy

Last Updated: 28/12/2024

At RubiconForge, we take pride in creating high-quality, made-to-order 3D-printed figurines. Due to the customized nature of our products, please read this policy carefully to understand your rights and our process for handling refunds and returns.

1. Made-to-Order Products

  • All 3D-printed figurines sold by RubiconForge are made to order.
  • As such, these items are non-refundable unless they arrive damaged or defective.

2. Eligibility for Refunds or Returns

Refunds or returns are only applicable under the following conditions:

  • Damaged or Defective Products: If your order arrives damaged or defective, you must notify us within 14 days of delivery.
  • Incorrect Items: If you receive the wrong product, please contact us immediately.

3. Conditions for Returns

To qualify for a return or replacement:

  • The product must be unused and in its original condition.
  • You must provide proof of purchase (order number or receipt).
  • You must include photographic evidence of the damage, defect, or incorrect item.

4. Return Process

If your claim is approved:

  1. Contact us at rubiconforgeshop@gmail.com or using our Contact Form within 14 days of delivery to report the issue.
  2. Provide the required evidence (photos, description of the issue, order details).
  3. We will provide instructions on how to return the item if necessary.
  4. Customers are responsible for return shipping costs unless the issue is due to our error (e.g., incorrect item).

5. Refunds

  • Refunds are processed only after we verify the returned product or approve your claim.
  • Refunds will be issued via paypal within 7-10 business days after approval.
  • Shipping fees are non-refundable unless the issue was due to our error.

6. Exclusions

Refunds and returns are not available for:

  • Products with minor imperfections inherent to 3D printing.
  • Damage caused by improper handling, storage, or use.
  • Claims made after the 14-day window.

7. Order Cancellations

  • Orders may only be canceled before production begins. Once production starts, cancellations are not possible.
  • To request cancellation, contact us immediately at rubiconforgeshop@gmail.com].

8. Customer Support

For questions or concerns about your order, please contact us:

  • Contact Form
  • Email: Rubiconforgeshop@gmail.com
  • Phone: +39 3899882762 (WhatsApp only)